Refund & Return Policy

At VÉMAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our policy carefully regarding returns, replacements, and refunds.

1. Return Eligibility

You may request a return or replacement within 48 hours of delivery if:

• You received a damaged product.
• You received the wrong product.
• The product is missing from your order.
• The product was delivered in a leaked or tampered condition.
• The product has expired or is close to expiry upon delivery.

2. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns for:

• Opened or used products.
• Products with broken seals or damaged packaging caused after delivery.
• Items purchased during clearance or special promotional sales.
• Gift cards or promotional items.

3. Damaged or Incorrect Products

If you receive a defective item, please contact us within 48 hours. We require:

• Your Order ID.
• Clear photos or an unboxing video showing the issue.

Our team will review your request within 2–3 business days. If approved, we will arrange a replacement or refund at no additional cost.

4. Refund Policy

Approved refunds will be issued to your original payment method once the returned product is received and inspected.

5. Order Cancellation

Before Shipment

Orders can be cancelled before dispatch for a full refund.

After Shipment

Once an order has been shipped, it cannot be cancelled. You may only request a return if the order qualifies under the eligibility criteria mentioned in Section 1.

6. Refund Exceptions

Refunds will not be provided for:

• Incorrect shipping addresses provided by the customer.
• Failed delivery due to customer unavailability.
• Minor variations in fragrance, color, or texture.
• Allergic reactions where the customer failed to perform a patch test or review ingredients.